Frequently Asked Questions
Everything you need to know about your KuKirin electric ride.
How long does shipping take for KuKirin scooters?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our local warehouses.
What is the warranty policy on electric bikes and scooters?
We offer a 12-month limited warranty on main components such as the motor, battery, and controller, covering manufacturing defects to ensure your ride stays smooth.
Are KuKirin products waterproof?
Most of our models have an IP54 water resistance rating, meaning they are protected against light rain and splashes. However, we do not recommend riding through deep puddles or heavy downpours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized installment options like Klarna to make your purchase more convenient.
Can I return my order if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs may apply for non-quality related returns.
How do I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.